Frequently Asked Questions
Will this actually make a difference to my sleep?
Many customers notice improved comfort from the first few nights as AussiePick Sleep Alignment Pillow helps support a more natural sleeping position.
What if I move around a lot during sleep?
The pillow is designed to stay in place between your legs, helping maintain support even if you change positions.
Is it too bulky or uncomfortable to use?
No, it features a compact and lightweight design that feels natural and doesn’t get in the way.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact you?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at aussiepickco@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.